Privacy Policy
ExoVet Limited (registered in Hong Kong with its business address at G/F BLK A KWUN TONG THEATRE BLDG, 9 TUNG MING ST, Kwun Tong, Hong Kong) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website exovet.buzz or interact with our services. Please read this policy carefully. If you do not agree with our practices, please do not use our website or services.
1 Data Controller
ExoVet Limited is the data controller responsible for your personal data collected through this website and our services. Our registered office is at G/F BLK A KWUN TONG THEATRE BLDG, 9 TUNG MING ST, Kwun Tong, Hong Kong. You may contact our data protection officer at support@exovet.buzz or by phone at +15098787475 for any questions regarding this policy or your data rights.
2 Types of Data We Collect
We may collect the following categories of personal data when you use our website or engage our services:
- Identity Data — your full name, job title, company name, and professional contact details.
- Contact Data — your email address, telephone number, and business mailing address.
- Technical Data — your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data — information about how you use our website, products, and services, including page interaction data and the paths you take through our site.
- Communication Data — any information you provide to us when you contact us via email, phone, or through our website contact forms, including the content of your messages and any attachments you send.
- Project Data — system specifications, architecture diagrams, technical requirements, and other information you provide in the course of engaging our systems integration services.
3 How We Collect Your Data
We collect data through the following methods:
- Direct interactions — you provide data by filling in forms on our website, corresponding with us via email or phone, submitting project inquiries, or requesting quotations.
- Automated technologies — as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and similar technologies.
- Third-party sources — we may receive data about you from business partners, public databases, and analytics providers such as Google Analytics.
4 Purposes of Processing
We use your personal data only for the following legitimate purposes:
- To provide and deliver our systems integration services to you, including project management, technical consultations, and support.
- To manage our relationship with you, including responding to inquiries, processing requests, and notifying you of changes to our terms or policies.
- To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, and security monitoring.
- To improve our website and services by analysing usage patterns and user preferences.
- To comply with legal and regulatory obligations applicable to our operations in Hong Kong and jurisdictions where we provide services.
- To send service-related communications, including project updates, invoices, and maintenance notices. We do not send marketing communications without your explicit consent.
5 Legal Basis for Processing
Under applicable data protection laws, including the Personal Data (Privacy) Ordinance of Hong Kong (Cap. 486) and the General Data Protection Regulation (GDPR) where it applies, our legal bases for processing your personal data are:
- Performance of a contract — processing necessary to fulfil our contractual obligations to you when you engage our services.
- Legitimate interests — processing necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. Our legitimate interests include operating and improving our business, communicating with clients, and maintaining the security of our systems.
- Legal obligation — processing necessary to comply with applicable laws and regulations.
- Consent — where we specifically ask for your consent, such as for certain cookies or direct marketing, you may withdraw your consent at any time.
6 Data Sharing and Disclosures
We do not sell your personal data to third parties. We may share your data with the following categories of recipients under strict contractual obligations:
- Service providers who host our website and infrastructure, including Firebase (Google Cloud Platform) and web hosting providers.
- Professional advisers including lawyers, auditors, and insurers who provide consultancy, legal, and insurance services to us.
- Regulatory authorities, law enforcement agencies, and courts where disclosure is required by applicable law or to protect our legal rights.
- Business partners who collaborate with us on specific projects, limited to the data necessary for that collaboration and subject to a non-disclosure agreement.
All third-party service providers are required to implement appropriate security measures to protect your personal data and may only process your data for specified purposes in accordance with our instructions.
7 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.
We use the following types of cookies:
- Essential cookies — required for the basic functioning of our website, such as maintaining session state. These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with our website by collecting anonymised data about pages visited, time spent, and navigation paths.
- Functional cookies — remember your preferences and settings to provide a more personalised experience.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use, please contact us at support@exovet.buzz.
8 Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption of data in transit (TLS 1.3), access controls and authentication protocols, regular security audits and penetration testing, secure data storage with restricted access, and employee training on data protection. While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
9 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Generally, we retain:
- Contact and communication data for the duration of our business relationship plus 24 months.
- Contract and project data for 7 years after project completion to comply with Hong Kong statutory record-keeping requirements.
- Technical data collected via cookies for up to 26 months from your last visit.
When we no longer need your personal data, we will securely delete or anonymise it.
10 Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you.
- Right to rectification — you may request correction of inaccurate or incomplete data.
- Right to erasure — you may request deletion of your personal data where there is no legitimate reason for us to continue processing it.
- Right to restrict processing — you may request that we suspend the processing of your data in certain circumstances.
- Right to data portability — you may request the transfer of your data to another organisation in a structured, machine-readable format.
- Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent — where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.
For users in California, the California Consumer Privacy Act (CCPA) provides additional rights, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. ExoVet Limited does not sell personal information as defined under the CCPA. To exercise your CCPA rights, please contact us at support@exovet.buzz.
11 Childrens Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.
12 International Data Transfers
Your personal data may be transferred to and processed in countries other than your own, including Hong Kong and the United States where our hosting infrastructure is located. When we transfer your data across borders, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms recognised under applicable law. By submitting your personal data, you acknowledge that we may transfer, store, and process your data in jurisdictions that may not have the same data protection laws as your home jurisdiction.
13 Third-Party Links
Our website may contain links to third-party websites, plug-ins, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
14 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending an email notification. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
15 Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
16 Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
- Company
- ExoVet Limited
- Address
- G/F BLK A KWUN TONG THEATRE BLDG, 9 TUNG MING ST, Kwun Tong, Hong Kong
- support@exovet.buzz
- Phone
- +1 509 878 7475
- Data Protection Officer
- support@exovet.buzz